Pulau Tiga Resort Sdn. Bhd.’s Privacy Policy and Personal Data Notice

  1. The privacy and personal data policy and practices of Pulau Tiga Resort Sdn Bhd (SDC LODGES) set out in this Privacy Policy and Personal Data Notice apply to SDC LODGES’s services available under the domain www.sdclodges.com or computer of any kind. By visiting or using SDC LODGES’s website, you agree to be bound by the terms and conditions of this Privacy Policy and Personal Data Notice. If you do not agree to such terms and conditions, please do not use or access SDC LODGES’s website.
  2. SDC LODGES’s collection of your personal data is part of its normal operation of SDC LODGES’s services. SDC LODGES has developed this Privacy Policy to inform you about SDC LODGES’s policy and practices on personal data and privacy matters and because SDC LODGES believes that you should know as much as possible about such matters so that you can make informed decisions.
  3. Notice

    This written notice serves to inform you that your personal data is being processed by or on behalf of SDC LODGES. For the purpose of this written notice, the terms “personal data” and “processing” shall have the meaning assigned to them in the Personal Data Protection Act 2010 (hereinafter referred to as the “PDPA”).

  4. Description of your personal data

    Your personal data processed by SDC LODGES includes:-

    1. your personal details (such as name, gender, identification support documents (including NRIC or passport number), date of birth, nationality, country, marital status, occupation, credit card details) and contact details (such as mailing address, e-mail address, and phone numbers);
    2. your feedback information gathered from multiple sources such as e-mail, phone, write-in (mail or official feedback form);
    3. your visit(s) to SDC LODGES’s website - name of internet service provider, the website from which you visit SDC LODGES website, the pages and content which you view, the date and duration of your visit, cookies to track usage patterns, etc from the analytics tools such as Google Analytics and others;
    4. your personal interests and preferences to help SDC LODGES design the offering of its services;
    5. recording of your image via CCTV cameras when you visit SDC LODGES cinemas;
    6. Information given voluntarily by you during any on-ground promotions or digital activities, tie-ups, contests, etc; and
    7. your curriculum vitae or resume when you register your interest in having a career in SDC LODGES and/or its relevant subsidiary/subsidiaries.
  5. Purposes for the processing of your personal data

    SDC LODGES may process your personal data collected from you or from any of the class of third parties stated in this Privacy Policy, for any one or more of the following purposes (hereinafter referred to as the “Purposes”) :-

    1. To verify your identity;
    2. To communicate with you and deliver information that is requested by you to you and/or, in some cases, is targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of SDC LODGES’s website;
    3. To process any communication you send to SDC LODGES (for example, answering any queries, dealing with any complaints and/or feedbacks);
    4. To notify and/or invite you to events or activities organized by SDC LODGES, its subsidiaries, partners or sponsors;
    5. To notify you about benefits, changes to the features, promotions, alerts, newsletter, updates, promotional materials and special privileges;
    6. To run SDC LODGES’s customer loyalty programmes where applicable;
    7. To establish and better manage any business relationship SDC LODGES may have with you;
    8. To help SDC LODGES monitor and improve its services to you, the service of SDC LODGES cinemas, SDC LODGES’s overall service, SDC LODGES’s staff training, SDC LODGES’s quality assurance, SDC LODGES’s customer service teams, SDC LODGES’s website and other SDC LODGES related assets;
    9. To conduct marketing activities (for example, market research and surveys);
    10. To maintain records required for auditing, security, claims and/or other legal purposes;
    11. To investigate and resolve any ticketing issues, queries, complaints or other enquiries that you may submit to SDC LODGES regarding SDC LODGES’s products and services through SDC LODGES’s customer service team or cinema staff;
    12. To investigate, respond to, and/or defend claims made against, or involving SDC LODGES and/or its relevant subsidiaries;
    13. For compliance with and/or any purposes required by any relevant law, directives, guidelines, orders, rules, regulations and requirements of any governmental or statutory authority or administrative or regulatory or supervisory body (including disclosure thereunder); and
    14. Any other purposes relating or incidental to any of the above.
  6. Source of your personal data

    Your personal data is collected directly from you when you:-

    1. interact and communicate with SDC LODGES and/or its related subsidiaries at any of its events or activities;
    2. communicate with SDC LODGES (for example when you contact SDC LODGES for any enquiries including by getting in touch with SDC LODGES’s customer service through any available SDC LODGES channels);
    3. register or subscribe for a specific service or publications of SDC LODGES (for example, newsletters or register as a SDC LODGES Website Member);
    4. participate in any of SDC LODGES’s surveys, polls or other similar vehicles used to improve the content of SDC LODGES’s website, or used for SDC LODGES’s marketing purposes;
    5. enter or participate in any competitions, contests or loyalty programmes organized by SDC LODGES and/or its subsidiaries;
    6. register your interest and/or request for information through SDC LODGES online portals or other available channels;
    7. respond to any marketing materials that SDC LODGES sends out;
    8. visit any of SDC LODGES cinemas;
    9. visit or browse SDC LODGES’s website, SDC LODGES apps and any other SDC LODGES owned platforms;
    10. lodge a complaint with SDC LODGES; and
    11. provide feedback to SDC LODGES (for example via SDC LODGES’s website or in hard copy).Other than the personal data obtained from you directly as stated above, SDC LODGES may also obtain your personal data from third parties which SDC LODGES deals with or are connected with you, and from such other sources where you have given your consent for the disclosure of your personal data and/or where otherwise lawfully permitted.
  7. Your rights

    You have the following rights in relation to your Personal Data:-

    1. to make a data request in writing to SDC LODGES for information of your personal data that is being processed by or on behalf of SDC LODGES (Section 30(2) of PDPA);
    2. to correct any of your personal data which is inaccurate, incomplete, misleading or not up-to-date at any time on SDC LODGES’s website by clicking on Profile Updates button after logging into SDC LODGES’s website; and
    3. to limit the processing of your personal data including the personal data relating to other persons who may be identified from your personal data (Section 7(1)(f) of PDPA).
    4. to unsubscribe to our marketing materials and/or correspondence by clicking the unsubscribe link contained in the emails and/or newsletters SDC LODGES sends to you and following the instructions therein
    5. to request for your personal data to be removed from SDC LODGES’s database by writing in to our Customer Service via email - [email protected]

      If you have any request in relation to the abovementioned rights under 7(a) or 7(c) above or any inquiries or complaints in respect of your personal data, please write to our Customer Service via email at [email protected]

      SDC LODGES may refuse to comply with your data access request under the circumstances specified in the PDPA and if SDC LODGES does so, SDC LODGES will inform you of its refusal and the reason(s) for its refusal.

  8. Class of third parties to Whom SDC LODGES may disclose your personal data

    This is the class of persons to whom SDC LODGES may disclose your personal data:-

    Service provider(s) for:-

    1. Any third party or company that SDC LODGES engages or appoints to conduct statistical analysis;
      1. the management of communications on SDC LODGES’s behalf;
      2. the arrangement and conduct of SDC LODGES events, activities and services;
    2. Lawyers for the enforcement of SDC LODGES’s legal rights; and
    3. Such other authorities, bodies or parties when required by law.
  9. Your obligations
    1. It is obligatory for you to supply SDC LODGES with your personal data and your failure to do so will result in SDC LODGES being unable to process your personal data for any of the Purposes.
    2. You will take reasonable steps to ensure that your personal data is accurate, complete, not misleading and kept up-to-date (Section 11 of PDPA).
  10. Security of your personal data

    SDC LODGES, when processing your personal data, takes practical steps to protect your personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction including but not limited to the use of procedural and technical safeguards such as encryption, "firewalls" and secure socket layers. If you are aware of any security breach, please let us know as soon as possible.However, "perfect security" does not exist on the internet, so SDC LODGES does not give an absolute assurance that your personal data that you provide to SDC LODGES will be secure at all times, and SDC LODGES will not be responsible for any event arising from unauthorised access to or theft of your personal data. SDC LODGES will not be held responsible for events arising from third parties gaining unauthorised access to or third parties’ theft of your personal data.

  11. Retention of your personal data

    SDC LODGES will keep your personal data for the duration that is necessary to carry out the purpose for which your personal data was collected and also for the other purposes set out in this Privacy Policy and Personal Data Notice.

  12. Amendment to this Privacy Policy and Personal Data Notice

    SDC LODGES reserves the right to amend this Privacy Policy and Personal Data Notice at any time by posting an amended Privacy Policy and Personal Data Notice containing such amendments on SDC LODGES’s website or by any other mode SDC LODGES deems suitable.

  13. Users under the age of 18

    The SDC LODGES website and its related services are not directed at persons under 18 years of age. If you are under 18 years of age, you are required to obtain your parent/guardian's permission before you provide your personal data to SDC LODGES and/or its related companies.

  14. Inconsistency or conflict

    In the event of any inconsistency or conflict between the English language version and the Bahasa Malaysia version, the English language version shall prevail.

  15. Others rights

    For avoidance of doubt, nothing in this Privacy Policy and Personal Data Notice shall limit such other rights of yourself or SDC LODGES under the PDPA.

  16. Links to other websites

    When you use a link from SDC LODGES’s website to another third party website, this Privacy Policy is no longer in effect. Once you have used such link, SDC LODGES does not have any control over that other third party website and SDC LODGES cannot and shall not be liable or responsible for the protection and privacy of any personal data which you provided whilst visiting such website(s). Your browsing of and interaction on any other third party website(s) will be subject to that websites’ own rules and policies.

Date of last update: 21st December 2016